Privacy Policy

1. Introduction

This Privacy Policy describes how Neighborhood-Nest LLC (“we”, “us”, or “our”), operating the Neighborhood-Nest platform, collects, uses, discloses, and safeguards personal information when you use our neighborhood marketplace website and related services (the “Platform”).

Neighborhood-Nest LLC is the controller/operator of personal information processed through the Platform. Neighborhood-Nest is the product/brand name of that service.

2. Information We Collect

2.1 Personal Information

When you create an account, we may collect:

• Contact Information: Name, email address, phone number
• Address Information: Home or business address, ZIP code, city, state
• Property Details: Yard area, property photos (if you provide them)
• Account Credentials: Email and encrypted password (or OAuth identifiers)
• Consent records: Terms acceptance and optional marketing preferences

2.2 Contractor Information

For service providers, we may additionally collect:

• Business Information: Business name, license numbers, insurance details
• Professional Details: Years of experience, specialties, service areas
• Portfolio: Work photos, project descriptions

2.3 Automatically Collected Data

• Technical data: IP address, browser type, device information
• Approximate location: Derived from IP address where needed for security or service routing
• Cookies and similar technologies: See our Cookie Policy for categories and choices

3. How We Use Your Information

We use your information to:

3.1 Platform Operations

• Create and manage your account
• Process service requests, bids, and bookings
• Facilitate communication between homeowners and contractors
• Verify accounts and protect the Platform against abuse

3.2 Service Improvement

• Improve reliability, safety, and user experience
• Develop and test product features
• Diagnose technical issues

3.3 Communication

• Send account verification and security emails
• Notify you about service activity on the Platform
• Provide customer support
• Send optional marketing messages only if you consent

4. Information Sharing

4.1 Within the Platform

We share limited information to operate the marketplace:

• With contractors: Relevant request details, general location/ZIP, and contact needed to fulfill a job
• With homeowners: Contractor profile information, bids, ratings, and reviews

4.2 Service Providers / Processors

We use trusted vendors to help operate the Platform. They process information on our behalf under contractual obligations, only as needed for their services:

• Cloudinary: Image upload and storage when you add photos
• Google Maps Platform: Address autocomplete and maps when Functional cookies are enabled
• Resend: Transactional email delivery
• Vercel: Website hosting and application infrastructure
• Database hosting (e.g., Neon/PostgreSQL): Storing Platform data

4.3 Sale and Sharing for Advertising

Neighborhood-Nest LLC does not sell personal information and does not share personal information for cross-context behavioral advertising, as those terms are used under the CCPA/CPRA. See our Do Not Sell or Share My Personal Information page.

4.4 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Protect user safety
• Prevent fraud or illegal activity

5. Data Retention

We retain personal information only as long as needed for the purposes described in this Policy, including to:

• Provide and maintain your account and the services you request
• Meet legal, tax, accounting, or regulatory requirements
• Detect and prevent security incidents, fraud, and abuse
• Resolve disputes and enforce our agreements

When information is no longer needed for these purposes, we delete it or anonymize it so it can no longer reasonably identify you. You may request deletion by emailing admin@neighborhood-nest.com. We may retain limited information where the law requires or allows us to do so.

6. International Transfers

The Platform is operated using cloud providers that may process data in the United States and other countries. If you access the Platform from outside the United States, your information may be transferred to and processed in countries that may have different data-protection laws than your home country. We take steps designed to protect personal information consistent with this Policy.

7. Data Security

We implement security measures appropriate to our Platform, including:

• Encryption: Data encrypted in transit (and at rest where supported by our providers)
• Access controls: Limited access to personal information
• Secure hosting: Industry-standard cloud infrastructure

8. Your Privacy Rights

8.1 Access and Control

Depending on applicable law, you may have the right to:

• Access: View personal information we hold about you
• Update: Correct or modify your data
• Delete: Request account and data deletion
• Export: Request a copy of your data
• Restrict: Limit certain processing where applicable

To exercise these rights, contact admin@neighborhood-nest.com.

8.2 Communication Preferences

You can control communications by:

• Updating notification settings in your account
• Unsubscribing from marketing emails (marketing is optional at signup)
• Contacting our support team

8.3 California “Do Not Sell or Share”

Under the CCPA/CPRA, California residents have rights regarding the “sale” and “sharing” of personal information. Neighborhood-Nest LLC does not sell personal information and does not share personal information for cross-context behavioral advertising. California residents can learn more and submit requests on our Do Not Sell or Share My Personal Information page, or email admin@neighborhood-nest.com.

9. Cookies

We use essential cookies to operate the Platform and optional functional cookies (such as Google Maps) only with your consent. Details are in our Cookie Policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: